Safer work starts with better knowledge.

Identify tasks and locations where aggression may occur.

Consider escape routes, visibility and safe customer interfaces.

Provide staffing and support appropriate to the assessed risk.

Provide a reliable way to call for assistance.

Use only de-escalation and response methods covered by training.

Do not expect workers to confront an armed or dangerous person.

Report threats and intimidation as well as physical assaults.

Review patterns of repeated aggressive behaviour.

Include lone and late-hours work in security planning.

Use proportionate authorised visitor and access arrangements.

Protect staff details that could increase exposure to threats.

Keep workers' safe routes away from an incident clear.

Offer suitable support to affected workers.

Apply security procedures respectfully and consistently.

Provide clear service information to reduce avoidable conflict.

Maintain alarms and communication devices.

Update controls after incidents or changes in public-facing work.

How can a worker ask for help without escalating the situation?